Frequently Asked Questions (FAQs)
Welcome to Pinakin India’s FAQs! We’ve answered some of the most common questions to help you with your shopping experience. If you need further assistance, feel free to reach out to us.
1. Orders & Payments
Q: How can I place an order?
A: You can browse our collection online, add items to your cart, and proceed to checkout. If you need assistance, our team is happy to help!
Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, net banking, and wallets. Cash on Delivery (COD) may be available for select locations.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of purchase. Please contact us immediately for assistance.
2. Shipping & Delivery
Q: Do you offer home delivery?
A: Yes, we offer doorstep delivery across India. Shipping charges may vary based on location.
Q: How long will it take to receive my order?
A: Delivery times depend on your location and product availability. Standard delivery takes 7-14 business days.
Q: Can I track my order?
A: Yes, once your order is dispatched, we’ll send you a tracking link via email or SMS.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns for damaged or defective products reported within 48 hours of delivery. Customized or clearance sale items are non-returnable.
Q: How do I request a return or refund?
A: Contact our customer support team with your order details and product images. Once approved, we’ll arrange for a pickup.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 7-10 business days after the returned item passes inspection.
4. Product & Warranty
Q: Do your products come with a warranty?
A: Yes, our furniture comes with a [X-year] warranty against manufacturing defects. Warranty details are mentioned on individual product pages.
Q: How do I care for my furniture?
A: Avoid direct sunlight, clean with a soft cloth, and use coasters for beverages. Refer to our Furniture Care Guide for more details.
5. Customization & Bulk Orders
Q: Do you offer custom furniture designs?
A: Yes! We provide customization options for select furniture pieces. Contact us with your requirements.
Q: Can I place a bulk order for my home or business?
A: Absolutely! We offer special pricing for bulk orders. Reach out to our sales team for more details.
6. Contact Us
Still have questions? We’re here to help! 📞 Phone: [Your Contact Number]
📧 Email: [Your Email Address]
📍 Store Address: [Your Store Location]
Thank you for choosing Pinakin India—where quality furniture meets exceptional service!