Return & Refund Policy

Effective Date: [Insert Date]

At Pinakin India, we strive to provide high-quality furniture that meets your expectations. However, if you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.

1. Returns

We accept returns under the following conditions:

  • Items must be returned within [X] days of delivery.
  • The product must be in its original condition, unused, and with all packaging, accessories, and tags intact.
  • Customized or made-to-order furniture is not eligible for returns unless it arrives damaged or defective.
  • Proof of purchase (receipt or order confirmation) is required.
  • The customer is responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return, please contact our support team at [Insert Contact Email] or call us at [Insert Contact Number] with your order details.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within [X] business days to the original payment method.
  • Shipping and handling charges are non-refundable.
  • If the refund is delayed, please check with your bank or payment provider, as processing times may vary.

3. Damaged or Defective Products

We take utmost care in packaging and delivering your furniture, but in case of damage or defects:

  • Notify us within [X] hours/days of delivery.
  • Provide clear photos of the damage or defect for our review.
  • We will arrange for a replacement or issue a full refund based on our assessment.

4. Cancellations

  • Orders can be canceled within [X] hours of placing them for a full refund.
  • Once the order has been processed or shipped, it cannot be canceled, but you may follow the return procedure.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Contact Email].

6. Contact Us

For any return or refund inquiries, feel free to reach out to us:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Number]
  • Address: [Insert Business Address]

We appreciate your trust in Pinakin India and are committed to providing you with the best furniture and customer service experience!