Shipping Policy

Last Updated: [Insert Date]

Welcome to Pinakin India! We are committed to delivering high-quality furniture to your doorstep with a seamless and hassle-free shipping experience. Please read our shipping policy carefully to understand our procedures and terms.

1. Shipping Coverage

We currently ship across India to all major cities and towns. If your location is not serviceable, we will notify you before order confirmation.

2. Processing Time

  • Orders are processed within 2-5 business days after order confirmation.
  • Custom or made-to-order furniture may take 7-14 business days for processing.
  • Orders are not processed on Sundays and public holidays.

3. Shipping Time & Delivery

  • Standard delivery timelines are 7-15 business days, depending on the location and product availability.
  • Remote areas may experience slightly longer delivery times.
  • You will receive a tracking link once your order has been shipped.
  • Delivery timelines may be affected by unforeseen circumstances such as natural disasters, strikes, or government restrictions.

4. Shipping Charges

  • Free shipping on orders above ₹XX,XXX.
  • For orders below this amount, a standard shipping charge will apply based on weight and distance.
  • Any additional charges such as octroi, entry taxes, or local levies are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive an email/SMS with the tracking details. You can track your order through our website or the courier partner’s website.

6. Delivery Policy

  • Deliveries are made to the ground floor of your address unless specified otherwise.
  • In case of multi-storey buildings without elevators, additional delivery charges may apply for upper floors.
  • If no one is available at the time of delivery, the courier will attempt re-delivery or contact you for further instructions.

7. Damaged or Missing Items

  • If your order arrives damaged, please report within 48 hours of delivery with clear images.
  • In case of missing items, contact our customer support immediately.
  • We will arrange for a replacement or compensation as per our return policy.

8. International Shipping

Currently, we do not offer international shipping. We only deliver within India.

9. Contact Us

For any shipping-related inquiries, feel free to reach out: 📧 Email: [your email] 📞 Phone: [your contact number] 🕘 Support Hours: Monday-Saturday, 10:00 AM – 6:00 PM

Thank you for choosing Pinakin India. We look forward to furnishing your space with elegance and comfort! 🏡✨